ManuScript Details
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Paper Id:
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IJARW1648
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Title:
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FACTORS AFFECTING THE CUSTOMERS’ SATISFACTION WITH ATM SERVICES PROVIDED BY BIDV – VIET TRI BRANCH IN VIET TRI CITY
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 3 Issue 11 |
| Pages: |
8
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| Published On: |
5/9/2022 4:21:23 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Nga Thu Nguyen |
| Institute: |
Thai Nguyen University of Economics and Business Administration |
Co - Author Details
| Author Name |
Author Institute |
| Ha Hoang |
Thai Nguyen University of Economics and Business Administration |
Abstract
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Research Area:
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Accounting, Banking |
| KeyWord: |
BIDV – Viet Tri branch, ATM services, customer satisfaction |
| Abstract: |
This paper was conducted to identify the factors affecting the customers’ satisfaction with the ATM services provided by BIDV – Viet Tri branch. 400 customers were selected to serve as the respondents of the study. Structured questionnaires were used to gather the primary data for analysis. The paper identified the significant relationship between ATM related factors and the customers’ overall satisfaction with these services. The findings revealed that a number of items which were dissatisfied by the customers. Based on the result of the research, some solutions were proposed to enhance the ATM services provided by BIDV – Viet Tri branch |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Nga Thu Nguyen, Ha Hoang, "FACTORS AFFECTING THE CUSTOMERS’ SATISFACTION WITH ATM SERVICES PROVIDED BY BIDV – VIET TRI BRANCH IN VIET TRI CITY", International Journal Of All Research Writings,
vol. 3, no. 11, pp. 52-59, 2022.
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MLA
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Nga Thu Nguyen, Ha Hoang "FACTORS AFFECTING THE CUSTOMERS’ SATISFACTION WITH ATM SERVICES PROVIDED BY BIDV – VIET TRI BRANCH IN VIET TRI CITY." International Journal Of All Research Writings,
vol 3, no. 11, 2022, pp. 52-59.
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APA
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Nga Thu Nguyen, Ha Hoang (2022). FACTORS AFFECTING THE CUSTOMERS’ SATISFACTION WITH ATM SERVICES PROVIDED BY BIDV – VIET TRI BRANCH IN VIET TRI CITY. International Journal Of All Research Writings,
3(11), 52-59.
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FACTORS AFFECTING THE CUSTOMERS’ SATISFACTION WITH ATM SERVICES PROVIDED BY BIDV – VIET TRI BRANCH IN VIET TRI CITY
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