ManuScript Details
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Paper Id:
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IJARW1999
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Title:
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THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 5 Issue 7 |
| Pages: |
11
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| Published On: |
1/11/2024 12:41:26 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Nguyen Viet Phuong |
| Institute: |
People's Committee of Vinh Yen City, Vinh Phuc Province, Vietnam |
Co - Author Details
| Author Name |
Author Institute |
| Do Anh Tai |
Thai Nguyen University of Economics and Business Administration, Vietnam |
Abstract
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Research Area:
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Management |
| KeyWord: |
Citizen's satisfaction, quality, effectiveness, Public service’s administration. |
| Abstract: |
Citizen's satisfaction is a key indicator of the quality and effectiveness of public service delivery. However, measuring and improving citizen's satisfaction is not a straightforward task, as it depends on various factors such as expectations, perceptions, preferences, and experiences of the service users. This paper aims to provide a comprehensive overview of the theoretical foundations of citizen's satisfaction on the public service's administration, drawing from different disciplines such as public administration, psychology, sociology, and economics. The paper reviews the main concepts, definitions, dimensions, and determinants of citizen's satisfaction, as well as the methods and challenges of measuring and enhancing it. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Nguyen Viet Phuong, Do Anh Tai, "THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION", International Journal Of All Research Writings,
vol. 5, no. 7, pp. 13-23, 2024.
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MLA
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Nguyen Viet Phuong, Do Anh Tai "THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION." International Journal Of All Research Writings,
vol 5, no. 7, 2024, pp. 13-23.
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APA
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Nguyen Viet Phuong, Do Anh Tai (2024). THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION. International Journal Of All Research Writings,
5(7), 13-23.
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THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION
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THEORETICAL FOUNDATIONS OF CITIZEN’S SATISFACTION ON THE PUBLIC SERVICE’S ADMINISTRATION
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