ManuScript Details
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Paper Id:
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IJARW1883
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Title:
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FACTORS AFFECTING CUSTOMER SATISFACTION ON E-BANKING SERVICE QUALITY IN VIETNAMESE COMMERCIAL BANKS
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 4 Issue 11 |
| Pages: |
9
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| Published On: |
5/16/2023 9:42:36 PM (MM/dd/yyyy) |
Main Author Details
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Name:
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Ta Thi Kieu Trang |
| Institute: |
Ho Chi Minh University of Banking, Vietnam |
Co - Author Details
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Author Institute |
Abstract
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Research Area:
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Accounting, Banking |
| KeyWord: |
satisfaction, customers, service quality, e-banking, commercial bank, Vietnam. |
| Abstract: |
E-banking service is a new service, applying technology, plays an important role in improving the business efficiency of banks and becomes an indispensable force in the business model of the Industry 4.0 era. This article studies the factors affecting customer satisfaction about the quality of e-banking services in Vietnamese commercial banks. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Ta Thi Kieu Trang, "FACTORS AFFECTING CUSTOMER SATISFACTION ON E-BANKING SERVICE QUALITY IN VIETNAMESE COMMERCIAL BANKS", International Journal Of All Research Writings,
vol. 4, no. 11, pp. 88-96, 2023.
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MLA
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Ta Thi Kieu Trang "FACTORS AFFECTING CUSTOMER SATISFACTION ON E-BANKING SERVICE QUALITY IN VIETNAMESE COMMERCIAL BANKS." International Journal Of All Research Writings,
vol 4, no. 11, 2023, pp. 88-96.
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APA
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Ta Thi Kieu Trang (2023). FACTORS AFFECTING CUSTOMER SATISFACTION ON E-BANKING SERVICE QUALITY IN VIETNAMESE COMMERCIAL BANKS. International Journal Of All Research Writings,
4(11), 88-96.
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FACTORS AFFECTING CUSTOMER SATISFACTION ON E-BANKING SERVICE QUALITY IN VIETNAMESE COMMERCIAL BANKS
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