ManuScript Details
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Paper Id:
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IJARW2238
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Title:
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EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AMONG HOSPITALITY INDUSTRY WORKERS IN VALENCIA CITY
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 6 Issue 5 |
| Pages: |
6
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| Published On: |
11/4/2024 9:22:22 PM (MM/dd/yyyy) |
Main Author Details
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Name:
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SERGEV ROY L. MORENO |
| Institute: |
Philippine College Foundation, Valencia City, Philippines |
Co - Author Details
| Author Name |
Author Institute |
| Joanna Joy Lacuata |
Philippine College Foundation, Valencia City, Philippines |
| Harvey Maquiling |
Philippine College Foundation, Valencia City, Philippines |
| Desiree Manurong |
Philippine College Foundation, Valencia City, Philippines |
| Rosielyn Inson |
Philippine College Foundation, Valencia City, Philippines |
| Fortich Floderliza |
Philippine College Foundation, Valencia City, Philippines |
| Love May Maribao |
Philippine College Foundation, Valencia City, Philippines |
Abstract
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Research Area:
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operations management |
| KeyWord: |
Emotional Intelligence, Job Satisfaction, Hospitality Workers, Workplace Satisfaction |
| Abstract: |
This study explores emotional intelligence levels, job satisfaction, and their interrelationship among hospitality industry workers in Valencia City. Results indicate that all dimensions of emotional intelligence—self-awareness, empathy, social skills, managing emotions, and self-regulation—are rated as high, with self-awareness being the most prominent. Job satisfaction levels also rank highly, with praise and appraisal being particularly valued by employees. The analysis reveals a significant positive correlation between emotional intelligence and job satisfaction, highlighting the role of emotional intelligence in promoting workplace satisfaction and reducing employee turnover. Based on these findings, several recommendations are proposed to strengthen emotional intelligence and job satisfaction among hospitality workers. Key recommendations include fostering effective communication both at home and at work, conducting annual team-building activities to build trust, and empowering employees with greater autonomy in their roles. Furthermore, training, employee engagement initiatives, and recognition programs are recommended to enhance both performance and well-being. The study emphasizes the importance of fair compensation practices, including annual performance-based salary adjustments, to support employee satisfaction. These measures aim to promote emotional well-being and job satisfaction, ultimately benefiting both employees and the organization. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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SERGEV ROY L. MORENO, Joanna Joy Lacuata, Harvey Maquiling, Desiree Manurong, Rosielyn Inson, Fortich Floderliza, Love May Maribao, "EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AMONG HOSPITALITY INDUSTRY WORKERS IN VALENCIA CITY", International Journal Of All Research Writings,
vol. 6, no. 5, pp. 1-6, 2024.
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MLA
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SERGEV ROY L. MORENO, Joanna Joy Lacuata, Harvey Maquiling, Desiree Manurong, Rosielyn Inson, Fortich Floderliza, Love May Maribao "EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AMONG HOSPITALITY INDUSTRY WORKERS IN VALENCIA CITY." International Journal Of All Research Writings,
vol 6, no. 5, 2024, pp. 1-6.
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APA
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SERGEV ROY L. MORENO, Joanna Joy Lacuata, Harvey Maquiling, Desiree Manurong, Rosielyn Inson, Fortich Floderliza, Love May Maribao (2024). EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AMONG HOSPITALITY INDUSTRY WORKERS IN VALENCIA CITY. International Journal Of All Research Writings,
6(5), 1-6.
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EMOTIONAL INTELLIGENCE AND JOB SATISFACTION AMONG HOSPITALITY INDUSTRY WORKERS IN VALENCIA CITY
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