ManuScript Details
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Paper Id:
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IJARW1738
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Title:
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FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 4 Issue 5 |
| Pages: |
5
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| Published On: |
11/7/2022 10:28:59 PM (MM/dd/yyyy) |
Main Author Details
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Name:
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Vo Thi Ngoc Linh |
| Institute: |
Ho Chi Minh University of Banking, Vietnam |
Co - Author Details
| Author Name |
Author Institute |
| Dinh Thu Quynh |
Ho Chi Minh University of Banking, Vietnam |
Abstract
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Research Area:
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Logistics |
| KeyWord: |
Logistic services, customer satisfaction, enterprise, Ho Chi Minh City. |
| Abstract: |
Based on data from 200 individuals who have the right to choose and decide to use Logistic services belong to the business, operation sector or as a director of an enterprise that is a partner to use the service provided by Logistic enterprises are 18 years of age or older in the area of Ho Chi Minh City, the results found that 06 factors have positive, directional impacts on customer satisfaction when using Logistic services that enterprises provide this service in Ho Chi Minh City area in descending direction are: Quality of teller; Price competitiveness; State policy; Order quality; Information Quality and Timeliness. The implication of this study is to contribute to improving the quality of logistics services provided by enterprises, from which these enterprises also receive more and more satisfaction from customers or partners when using the service. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Vo Thi Ngoc Linh, Dinh Thu Quynh, "FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM", International Journal Of All Research Writings,
vol. 4, no. 5, pp. 9-13, 2022.
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MLA
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Vo Thi Ngoc Linh, Dinh Thu Quynh "FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM." International Journal Of All Research Writings,
vol 4, no. 5, 2022, pp. 9-13.
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APA
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Vo Thi Ngoc Linh, Dinh Thu Quynh (2022). FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM. International Journal Of All Research Writings,
4(5), 9-13.
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FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM
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FACTORS AFFECTING CUSTOMERS SATISFACTION USING LOGISTIC SERVICES IN THE AREA OF HO CHI MINH CITY, VIETNAM
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