ManuScript Details
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Paper Id:
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IJARW2495
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Title:
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FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 6 Issue 10 |
| Pages: |
9
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| Published On: |
4/28/2025 10:09:12 PM (MM/dd/yyyy) |
Main Author Details
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Name:
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Hoang Ha |
| Institute: |
Thai Nguyen University of Economics and Business Administration |
Co - Author Details
| Author Name |
Author Institute |
| Nguyen Thi Tuan |
Thai Nguyen University of Economics and Business Administration |
Abstract
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Research Area:
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Accounting, Banking |
| KeyWord: |
customer satisfaction, e-banking services |
| Abstract: |
This research was conducted to assess the satisfaction levels of customers utilizing the e-banking services offered by commercial banks in Thai Nguyen city, Vietnam. The study further aimed to identify the demographic factors influencing customer satisfaction with these e-banking services. A quantitative approach was employed, utilizing structured questionnaires to gather primary data. The analysis revealed that one-third of the items related to e-banking services received dissatisfaction from customers, indicating relatively low levels of customer satisfaction. Additionally, the findings highlighted statistically significant differences in customer satisfaction levels when categorized by demographic characteristics |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Hoang Ha, Nguyen Thi Tuan, "FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM", International Journal Of All Research Writings,
vol. 6, no. 10, pp. 110-118, 2025.
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MLA
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Hoang Ha, Nguyen Thi Tuan "FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM." International Journal Of All Research Writings,
vol 6, no. 10, 2025, pp. 110-118.
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APA
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Hoang Ha, Nguyen Thi Tuan (2025). FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM. International Journal Of All Research Writings,
6(10), 110-118.
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FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM
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FACTORS AFFECTING CUSTOMER SATISFACTION OF THE E-BANKING SERVICES AT THE COMMERCIAL BANKS IN THAI NGUYEN PROVINCE, VIETNAM
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