ManuScript Details
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Paper Id:
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IJARW2570
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Title:
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FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 6 Issue 11 |
| Pages: |
11
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| Published On: |
5/5/2025 5:39:57 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Nguyen Thi Thanh Huong |
| Institute: |
Vietnam |
Co - Author Details
| Author Name |
Author Institute |
Abstract
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Research Area:
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Accounting, Banking |
| KeyWord: |
service quality, digital banking, commercial banks, Ho Chi Minh City, Vietnam |
| Abstract: |
In the context of the ongoing Fourth Industrial Revolution, the banking sector is facing an urgent need to modernize and digitize its service offerings to meet the increasingly high demands of customers. Especially in Ho Chi Minh City – the country’s largest economic hub – enhancing the quality of digital banking services at commercial banks has become a key factor in helping financial institutions maintain competitiveness and achieve sustainable development. This paper focuses on analyzing the factors affecting the quality of digital banking services at Vietnamese commercial banks in Ho Chi Minh City, thereby proposing managerial implications to improve service delivery effectiveness in the near future. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Nguyen Thi Thanh Huong, "FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY", International Journal Of All Research Writings,
vol. 6, no. 11, pp. 109-119, 2025.
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MLA
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Nguyen Thi Thanh Huong "FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY." International Journal Of All Research Writings,
vol 6, no. 11, 2025, pp. 109-119.
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APA
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Nguyen Thi Thanh Huong (2025). FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY. International Journal Of All Research Writings,
6(11), 109-119.
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FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY
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FACTORS AFFECTING THE QUALITY OF DIGITAL BANKING SERVICES AT VIETNAMESE COMMERCIAL BANKS IN HO CHI MINH CITY
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