RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS

Paper Id:	IJARW1880
Title:	RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS
Published in:	International Journal Of All Research Writings
Publisher:	IJARW
ISSN:	2582-1008
Volume / Issue:	Volume 4 Issue 10
Pages:	6
Published On:	5/16/2023 9:36:20 PM (MM/dd/yyyy)

Name:	Tran Van Dat
Institute:	Ho Chi Minh University of Banking, Vietnam

Author Name	Author Institute
Ta Thi Kieu Trang	Ho Chi Minh University of Banking, Vietnam

Research Area:	Accounting, Banking
KeyWord:	banking, self-service banking, satisfaction, behavioral intention, commercial bank, Vietnam.
Abstract:	The development of information technology, the Internet has created a new transaction method, which is transaction through self-service banking. Self-service banking is a transaction model that allows customers to directly perform transactions such as opening an account, opening a passbook, depositing cash, ATM, etc. This paper studies the relationship between self-service banking quality, customer satisfaction and behavioral intention at Vietnamese commercial banks.

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IEEE	Tran Van Dat, Ta Thi Kieu Trang, "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS", International Journal Of All Research Writings, vol. 4, no. 10, pp. 231-236, 2023.
MLA	Tran Van Dat, Ta Thi Kieu Trang "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS." International Journal Of All Research Writings, vol 4, no. 10, 2023, pp. 231-236.
APA	Tran Van Dat, Ta Thi Kieu Trang (2023). RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS. International Journal Of All Research Writings, 4(10), 231-236.

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Manuscript
LIQUIDITY RISK AT COMMERCIAL BANKS AND FACTORS AFFECTING LIQUIDITY RISK
ENHANCING THE QUALITY OF AUDIT SERVICES IN VIETNAM IN THE CONTEXT OF DIGITAL TRANSFORMATION
THE RELATIONSHIP BETWEEN PERSONAL CHARACTERISTICS AND CUSTOMER ACCEPTANCE BEHAVIOR IN SELF-SERVICE BANKING: A STUDY IN VIETNAM
IMPROVING THE QUALITY OF HUMAN RESOURCES IN THE ACCOUNTING SECTOR OF VIETNAM IN THE CONTEXT OF DIGITAL TRANSFORMATION
THE ROLE OF INTERNAL AUDITING IN CORPORATE GOVERNANCE IN VIETNAM TODAY
GENERAL THEORY ON VIETNAMESE ACCOUNTING STANDARD NO. 14 "REVENUE AND OTHER INCOME"

Important Dates

Indian National Centre, India National Science Library, NISCAIR

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