RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS

Paper Id:	IJARW1880
Title:	RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS
Published in:	International Journal Of All Research Writings
Publisher:	IJARW
ISSN:	2582-1008
Volume / Issue:	Volume 4 Issue 10
Pages:	6
Published On:	5/16/2023 9:36:20 PM (MM/dd/yyyy)

Name:	Tran Van Dat
Institute:	Ho Chi Minh University of Banking, Vietnam

Author Name	Author Institute
Ta Thi Kieu Trang	Ho Chi Minh University of Banking, Vietnam

Research Area:	Accounting, Banking
KeyWord:	banking, self-service banking, satisfaction, behavioral intention, commercial bank, Vietnam.
Abstract:	The development of information technology, the Internet has created a new transaction method, which is transaction through self-service banking. Self-service banking is a transaction model that allows customers to directly perform transactions such as opening an account, opening a passbook, depositing cash, ATM, etc. This paper studies the relationship between self-service banking quality, customer satisfaction and behavioral intention at Vietnamese commercial banks.

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IEEE	Tran Van Dat, Ta Thi Kieu Trang, "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS", International Journal Of All Research Writings, vol. 4, no. 10, pp. 231-236, 2023.
MLA	Tran Van Dat, Ta Thi Kieu Trang "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS." International Journal Of All Research Writings, vol 4, no. 10, 2023, pp. 231-236.
APA	Tran Van Dat, Ta Thi Kieu Trang (2023). RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS. International Journal Of All Research Writings, 4(10), 231-236.

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Manuscript
GREEN ACCOUNTING IN VIETNAM: OPPORTUNITIES AND CHALLENGES IN THE PROCESS OF INTERNATIONAL INTEGRATION
APPLICATION OF ACCOUNTING SOFTWARE IN SMALL AND MEDIUM ENTERPRISES: BENEFITS AND CHALLENGES
TRENDS IN THE DEVELOPMENT OF INTERNAL AUDITING IN THE MODERN BUSINESS ENVIRONMENT
THE IMPACT OF BLOCKCHAIN TECHNOLOGY ON THE ACCOUNTING INDUSTRY

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Indian National Centre, India National Science Library, NISCAIR

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