ManuScript Details
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Paper Id:
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IJARW1880
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Title:
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RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 4 Issue 10 |
| Pages: |
6
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| Published On: |
5/16/2023 9:36:20 PM (MM/dd/yyyy) |
Main Author Details
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Name:
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Tran Van Dat |
| Institute: |
Ho Chi Minh University of Banking, Vietnam |
Co - Author Details
| Author Name |
Author Institute |
| Ta Thi Kieu Trang |
Ho Chi Minh University of Banking, Vietnam |
Abstract
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Research Area:
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Accounting, Banking |
| KeyWord: |
banking, self-service banking, satisfaction, behavioral intention, commercial bank, Vietnam. |
| Abstract: |
The development of information technology, the Internet has created a new transaction method, which is transaction through self-service banking. Self-service banking is a transaction model that allows customers to directly perform transactions such as opening an account, opening a passbook, depositing cash, ATM, etc. This paper studies the relationship between self-service banking quality, customer satisfaction and behavioral intention at Vietnamese commercial banks. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Tran Van Dat, Ta Thi Kieu Trang, "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS", International Journal Of All Research Writings,
vol. 4, no. 10, pp. 231-236, 2023.
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MLA
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Tran Van Dat, Ta Thi Kieu Trang "RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS." International Journal Of All Research Writings,
vol 4, no. 10, 2023, pp. 231-236.
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APA
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Tran Van Dat, Ta Thi Kieu Trang (2023). RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS. International Journal Of All Research Writings,
4(10), 231-236.
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RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS
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RELATIONSHIP BETWEEN SELF-SERVICE BANKING QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS IN VIETNAMESE COMMERCIAL BANKS
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