ManuScript Details
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Paper Id:
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IJARW2079
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Title:
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THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 5 Issue 10 |
| Pages: |
9
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| Published On: |
4/13/2024 2:37:55 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Vo Thi Ngoc Linh |
| Institute: |
Ho Chi Minh City University of Banking, Vietnam |
Co - Author Details
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Author Institute |
Abstract
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Research Area:
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Logistics |
| KeyWord: |
Logistics service quality, perceived effectiveness |
| Abstract: |
The content of the article focuses on the study of the relationship between logistics service quality, customer satisfaction, and perceived effectiveness. Data was collected from an online survey through a questionnaire sent to customers using logistics services in Vietnam, and 447 valid responses were received. The research results show that the quality of logistics services, including the quality of personal communication, order fulfillment, information quality, and social responsibility, positively affect customer satisfaction, while customer satisfaction positively affects perceived effectiveness. This study provides deep insights into the importance of customer satisfaction and customer perceived effectiveness in the Vietnamese logistics service industry. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Vo Thi Ngoc Linh, "THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM", International Journal Of All Research Writings,
vol. 5, no. 10, pp. 54-62, 2024.
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MLA
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Vo Thi Ngoc Linh "THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM." International Journal Of All Research Writings,
vol 5, no. 10, 2024, pp. 54-62.
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APA
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Vo Thi Ngoc Linh (2024). THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM. International Journal Of All Research Writings,
5(10), 54-62.
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THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM
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THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PERCEIVED EFFECTIVENESS IN THE LOGISTICS SERVICE INDUSTRY IN VIETNAM
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