ManuScript Details
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Paper Id:
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IJARW2775
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Title:
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DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 7 Issue 2 |
| Pages: |
12
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| Published On: |
8/19/2025 1:22:45 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Nguyen Xuan Hoa |
| Institute: |
Hoang Huan Joint Stock Group |
Co - Author Details
| Author Name |
Author Institute |
| Le Dinh Chien |
Binh Duong Provincial Sports Training and Competition Center |
Abstract
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Research Area:
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Business and Marketing |
| KeyWord: |
customer satisfaction, 5-star hotels, Ho Chi Minh City, SEM, service quality |
| Abstract: |
This study analyzes four factors affecting customer satisfaction at 5-star hotels in Ho Chi Minh City, including: Food & Beverage Quality (FB), Staff Professionalism (SP), Personalized Service (PS) and Room Quality (RQ). Data was collected from 250 customers at 10 5-star hotels and analyzed using SEM model. The results show that all four factors have positive impacts, in which FB and SP have the strongest influence, followed by PS and RQ. The study provides implications for 5-star hotel managers in prioritizing enhancing culinary experiences, training professional staff, personalizing services and upgrading room quality to maximize customer satisfaction in Ho Chi Minh City |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Nguyen Xuan Hoa, Le Dinh Chien, "DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM", International Journal Of All Research Writings,
vol. 7, no. 2, pp. 30-41, 2025.
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MLA
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Nguyen Xuan Hoa, Le Dinh Chien "DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM." International Journal Of All Research Writings,
vol 7, no. 2, 2025, pp. 30-41.
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APA
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Nguyen Xuan Hoa, Le Dinh Chien (2025). DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM. International Journal Of All Research Writings,
7(2), 30-41.
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DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM
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DETERMINANTS OF CUSTOMER SATISFACTION IN 5-STAR HOTELS: EVIDENCE FROM HO CHI MINH CITY, VIETNAM
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